Updated on November 1, 2025 :

INTRODUCTION

Welcome to Debut Event Design (2023) Inc. By booking our services, you agree to the following Terms and Conditions. Please review them carefully. If you have any questions, please contact us prior to making a booking.

FULL EVENTS: DEPOSITS, PAYMENTS & BILLING

1. Booking and Payment

Booking Confirmation:
A non-refundable deposit of $500 + GST is required at the time of booking. This deposit secures your event date. A secondary payment of approximately 50% will be requested closer to the event date. Final payment is due immediately upon receipt of the Final Invoice.

Final Invoice:
Final Invoices are non-negotiable and must be paid in full within 21 days of issuance to avoid late-payment penalties.

Payment Methods:
Accepted forms of payment include electronic bank transfer, EFT, cheque, and credit card (see credit card policies below). Cash is not accepted, and no cash is kept on the premises.

Refunds & Cancellations:

• Cancellations 45+ days before the event: full refund minus a 10% cancellation fee (based on the full event quote).

• Cancellations less than 45 days before the event: non-refundable.
  No exceptions apply to this cancellation policy.

2. Changes to Event Details

Modification Requests:
All changes (date, time, guest count, scope, etc.) must be submitted at least 14 days prior to the event. While we will do our best to accommodate adjustments, availability is not guaranteed.

Additional Costs:
Changes may incur additional charges. Orders requiring more than three revisions will be subject to additional production fees. All additional costs are communicated in advance and are non-negotiable.

3. Responsibilities

Client Responsibilities:

• Provide accurate event information.

• Obtain all necessary permits and licenses.

• Ensure guests and vendors comply with venue rules.

Company Responsibilities:
Debut Event Design will provide services as outlined in the booking agreement. We are not liable for disruptions outside of our control (e.g., weather events, venue issues, force majeure circumstances).

4. Liability

Damage & Loss:
Clients are responsible for any damage or loss to the venue or Debut Event Design property during the event. Repair or replacement costs will be invoiced accordingly.

Indemnity:
Clients agree to indemnify and hold harmless Debut Event Design (2023) Inc., its employees, and agents from any claims, damages, or losses arising from the event.

5. Force Majeure

Debut Event Design is not liable for failure to perform obligations due to circumstances beyond our control, including natural disasters, war, or government actions.

6. Confidentiality

Personal information is collected solely for service delivery and will not be shared with third parties unless required by law.

7. Amendments

We reserve the right to amend these Terms & Conditions at any time. Updates apply to bookings made after the amendment date.

RENTAL ORDERS: DEPOSITS, PAYMENTS & CONDITIONS

A non-refundable 50% deposit is due at the time of booking. Final payment is due immediately upon receipt of the Final Invoice. Final Invoices must be paid in full within 21 days.

All rental orders must be fully paid prior to items leaving the warehouse. Debut Event Design reserves the right to withhold release of rental items until payment is confirmed.

Warehouse Pickup / Return:

• Pickup: Thursdays, 9:00am–3:00pm

• Return: Mondays, 9:00am–3:00pm
  (If Monday is a statutory holiday, returns are due Tuesday.)
  Alternate arrangements may be requested but are not guaranteed.

1. Rental Duration

• Standard weekend rental: Thursday–Monday (or Tuesday following a stat holiday).

• Extended rentals may be arranged subject to availability and additional charges.

2. Customer Pickup & Return

a. All orders must be returned to the same warehouse location.
b. Late returns are subject to additional fees.
c. Orders must be fully paid before pickup.

3. Customer Responsibilities

Clients are responsible for:

• Safe loading, unloading, and transportation.

• Protecting rental equipment from damage.

• Providing required tie-downs and packing materials.

• Protecting their personal vehicles/trailers.

Clients assume all liability for accidents, injuries, or damages arising from improper loading or handling. We reserve the right to refuse pickup if safety requirements are not met.

4. Order Changes & Rush Orders

a. Modifications may be made up to 3 business days before pickup/delivery without penalty.
b. Changes made within 2 business days are considered Rush Orders and subject to a 15% surcharge.
c. Reductions in quantity within 2 business days are non-refundable.

5. Customer Agreement

By placing a rental order, the client agrees to:
a. Return all items in original condition; failure to do so will incur fees.
b. Verify the accuracy of all reservation details.
c. Review all delivery/ pickup information and onsite contact details.
d. Protect rental items from weather exposure.
e. Return linens and food-service items free of food, debris, and confetti. (Rinsed or wiped clean.)

6. Breakage & Product Availability

a. Clients assume full responsibility for breakage, loss, or damage.
b. Replacement costs will be charged to the payment method on file.
c. Unused items are not eligible for refund or credit.
d. Substitutions may occur with advance notice if a product is unavailable.

7. Quality Control

Debut Event Design strives to provide items in excellent condition.
Any concerns must be submitted in writing during the rental period.

PAYMENT METHODS

Payments under $500

• E-transfer to info@debuteventdesign.ca (password “decoration”).

• Visa or Mastercard accepted (no fee).

Payments $500–$2,500

• Visa or Mastercard

• Cheque

• Interac E-transfer

Payments $2,501+

• Cheque

• Interac E-transfer

• EFT (recommended for invoices over $3,000)

Credit card payments over $2,500 incur a 3% processing fee.
American Express is not accepted.

EFT payments must be reported to our office; confirmation is provided within 24–48 hours.

LATE PAYMENT POLICY

1. Payment Terms

Invoices are due within 21 days unless otherwise agreed in writing.

2. Late Payment Penalties

• Initial late fee: 3% of the outstanding balance.

• Every 7 days thereafter: additional non-negotiable 3% applied to the new balance.

• Interest: 3% per annum, applied from the due date.

Clients are fully responsible for ensuring timely payment.

3. Suspension of Services

If payment remains outstanding for 60 days, services may be suspended.
A reinstatement fee of 15% of the overdue amount may apply.

4. Collection Costs

Clients are responsible for all legal fees, collection fees, and any additional costs related to recovering overdue payments.

5. Dispute Resolution

Invoice disputes must be submitted in writing within 7 days of invoice issuance.
Failure to notify constitutes acceptance of the invoice.

If a dispute cannot be resolved, mediation or arbitration may be pursued.

RENTAL CANCELLATION POLICY

If a rental order is canceled, the deposit is forfeited as compensation for holding the date.

Cancellations within 24 hours incur a 15% non-negotiable restocking fee.

Clients are responsible for all rental items from the time of pickup/delivery until they are returned. Damage includes, but is not limited to: tears, holes, stains, wax residue, burns, breakage, and missing items.

EVENT CANCELLATION POLICY

1. Cancellation by Client

Cancellation must be submitted in writing.

Fees:

• More than 14 days before event: 10% of total event cost

• 13–7 days before event: 25% of total event cost

• Less than 6 days before event: 100% of event cost

Refund policy (45+ days vs. less than 45 days) also applies.
No exceptions.

2. Cancellation by Debut Event Design

We reserve the right to cancel due to emergencies or circumstances beyond our control.
Clients will receive a full refund of all amounts paid, less any non-refundable deposits.
We are not responsible for any additional costs incurred by the client.

3. Rescheduling

• Requests must be submitted in writing and are subject to availability.

• A rescheduling fee of 15% may apply.

• For reschedules within the same calendar year, cancellation fees may be waived.

4. Force Majeure

Debut Event Design is not liable for cancellations or delays caused by events beyond our control (natural disasters, strikes, government regulations, etc.)

5. Communication

All communication regarding cancellations or rescheduling must be sent to:

• Phone: 604-733-1812

• Email: info@debuteventdesign.ca

• Office: 1310 East Pender Street, Vancouver, BC V5L 1V8

Confirmation will be provided in writing.

STATUTORY HOLIDAYS & HOLIDAY RATES

Events scheduled on Statutory or Canadian Government–observed holidays are subject to higher labour rates, as outlined in the Estimate or Contract.

Third-party fees (rental partners, delivery, labour, etc.) may also carry additional holiday charges. All such rates are non-negotiable.