Terms & Conditions :

Updated on April 1, 2026 :

INTRODUCTION

Welcome to Debut Event Design (2023) Inc. By booking our services or renting our equipment, you agree to the following Terms and Conditions. Please review them carefully prior to booking.

FULL EVENTS: DEPOSITS, PAYMENTS & BILLING

1. BOOKINGS, DEPOSITS & PAYMENTS
Booking Confirmation: A non-refundable 50% deposit is required at the time of booking to secure your event date or rental items. For full event production, a secondary payment may be requested closer to the event. Final Invoice: Final payment is due immediately upon receipt of the Final Invoice and must be paid in full prior to the event date or before rental items leave our warehouse. We reserve the right to withhold services or rental items until payment is confirmed.

Payment Methods:

  • Under $500: Interac E-transfer (info@debuteventdesign.ca, password “decoration” if required), Visa, Mastercard, or American Express.

  • $500–$2,500: Interac E-transfer, Visa, Mastercard, or Cheque.

  • $2,501+: Interac E-transfer, EFT, or Cheque. (Note: Credit card payments over $2,500 will incur a 3% processing fee.)


2. LATE PAYMENTS & PENALTIES
Invoices are due within 21 days of issuance unless otherwise agreed in writing.

  • Late Fees: Overdue accounts are subject to a 2% monthly interest charge (24% per annum) on the outstanding balance.

  • Suspension: If payment remains outstanding for 60 days, services will be suspended. Clients are responsible for all legal and collection fees incurred to recover overdue balances.

  • Disputes: Invoice disputes must be submitted in writing within 7 days of issuance. Failure to notify constitutes acceptance.


3. CANCELLATIONS & RESCHEDULING
All cancellation requests must be submitted in writing. Due to the nature of event production and inventory reservation, the following applies:

  • Rentals: The 50% deposit is strictly non-refundable. Cancellations made within 24 hours of pickup/delivery will incur an additional 15% restocking fee.

  • Full Events:

    • Cancellations 45+ days prior: Full refund of any amounts paid exceeding the non-refundable 50% deposit.

    • Cancellations 15 to 44 days prior: 75% of the total estimated event cost is due.

    • Cancellations 14 days or less prior: 100% of the final invoice is due.

  • Perishable Goods & Sub-Rentals: Regardless of the cancellation timeframe, any costs incurred by Debut Event Design for custom floral production, perishable goods, or third-party sub-rentals are 100% non-refundable once the order is placed.

  • Rescheduling: Subject to availability and a 15% rescheduling fee.


4. EVENT CHANGES & REVISIONS
Modifications to guest counts, scope, or design must be submitted at least 14 days prior to the event. Availability for late additions is not guaranteed. Design orders requiring more than three conceptual revisions will be subject to additional non-negotiable production fees. Reductions in rental quantities within 3 business days of the event are non-refundable.


5. RENTAL TERMS & CLIENT RESPONSIBILITIES

  • Duration: Standard weekend rental is Thursday to Monday (Tuesday if Monday is a Statutory Holiday).

  • Warehouse Hours: Pickups and returns are between 9:00 AM – 3:00 PM.

  • Handling: Clients are responsible for the safe loading, transportation, and weather-protection of all items. We reserve the right to refuse pickup if safety requirements (e.g., proper tie-downs) are not met.

  • Condition: Items must be returned in their original condition. Linens and food-service items must be rinsed or wiped free of food, debris, and confetti.

  • Loss & Damage: Clients assume full liability for breakage, loss, tears, wax residue, or damage from the time items leave our warehouse until they are returned. Replacement costs will be automatically charged to the payment method on file.


6. THIRD-PARTY & SUB-RENTALS
When Debut Event Design sources equipment, staging, or seating through third-party vendors on your behalf, the client is entirely responsible for adhering to the vendor's usage, damage, and return policies. Any penalties levied by third parties due to client negligence will be invoiced directly to the client.


7. STATUTORY HOLIDAYS & SURCHARGES
Events and pickups/returns scheduled on Statutory or Canadian Government-observed holidays are subject to premium labour rates. Third-party vendor holiday fees may also apply. All holiday surcharges are non-negotiable.


8. LIABILITY & FORCE MAJEURE

  • Indemnity: Clients agree to indemnify and hold harmless Debut Event Design (2023) Inc. from any claims, damages, or injuries arising from the event or the use of rental equipment.

  • Force Majeure: We are not liable for failure to perform obligations due to circumstances beyond our control, including severe weather, natural disasters, strikes, venue disruptions, or government restrictions.


9. MEDIA & MARKETING RELEASE Debut Event Design reserves the right to photograph our installations, decor, and floral arrangements at your event for promotional purposes, portfolio use, and social media, ensuring no confidential guest information is published without permission.


10. GOVERNING LAW These Terms & Conditions shall be governed by and construed in accordance with the laws of the Province of British Columbia